DELIVERY & RETURNS POLICY.
Effective Date: 2nd June 2025
Last Updated: 8th June 2025
At Revive IV, we take pride in offering premium supplements, wellness kits, and performance-boosting products. Below are the details of our delivery and returns process for all physical products purchased through our website.
1. Delivery Information
Once your order is confirmed, here’s what to expect:
• Processing Time: Orders are typically packed and shipped within 1–3 working days. Delays may occur during peak or promotional periods.
• Delivery Method: Shipped via trusted couriers. You’ll receive tracking details where available.
• UK Shipping: Usually arrives within 3–5 working days.
• International Shipping: 7–14 working days depending on location.
• Shipping Costs: Calculated at checkout and clearly shown before payment.
Make sure your shipping info is correct — we’re not responsible for delays or lost items caused by incorrect addresses.
2. Missing Deliveries
Didn’t receive your order? Here’s what to do:
• Check your tracking link
• Confirm your address was entered correctly
• Email help@reviveiv.uk with your order number
We’ll investigate and make it right.
3. Returns & Refunds
We get it — sometimes things don’t work out. Here’s how we handle returns:
You can return items if:
• They’re unopened, unused, and in original condition
• You contact us within 14 days of receiving your order
What can’t be returned:
• Opened, used, or tampered items (for hygiene reasons)
• Any item outside the 14-day return window
How to return:
• Email help@reviveiv.uk with your order number and reason
• We’ll confirm eligibility and provide return instructions
• Return postage is your responsibility unless we made a mistake
Refunds:
• Processed once we receive and inspect the item
• Refunded to your original payment method
• Shipping fees are non-refundable unless the item was incorrect or damaged
4. Damaged or Faulty Items
If your item arrives damaged:
• Email help@reviveiv.uk within 48 hours
• Include photos and a description of the issue
• We’ll either send a replacement or issue a refund
5. Product Use & Safety Disclaimer
All our products are for personal use only. Always follow usage instructions.
Patch test first — especially if you have allergies or sensitive skin. We’re not liable for adverse reactions caused by misuse or failure to follow instructions.
6. International Orders
Ordering from outside the UK? Please note:
• You’re responsible for any customs duties, taxes, or import fees
• Delays may occur due to customs processing in your country
7. Changes to This Policy
We may update this policy from time to time. All changes take effect once published on our site. We recommend checking this page periodically.
8. Contact Us
Still have questions? Reach out anytime.
📧 hello@reviveiv.uk or help@reviveiv.uk